About Us
One Touch limited company was founded in March 1999 in Mombasa Kenya. It started as a general trading company for various commodities and services.
The continuous innovations to meet customer needs saw the tea division of the company was established in 2005.
The company’s enterprising spirit of quality and value creation is the cornerstone for delivering the promise to our clients in the local, regional, and global markets.
Mission
Vision
Our Core Values
These are the essence of the company’s identity-the principles, beliefs or philosophy of values. Our core values are the underlying competencies that make our company run smoothly.
We operate within the five core values described below:
- Honesty and transparency: being straightforward with a strong sense of fairness; upholding high ethical standards and compliant to legal & regulatory requirements.
- Reliability and dependability: we honor our commitments and deliver to our promises.
- Trust and Respect: we are built on strong team spirit, valuing different opinions, delegating responsibility and accountability, providing equal opportunities and celebrating achievements together.
- Endeavour and enterprise: we value novelty, creativity and continuous improvement; relishing challenges and determined to succeed and deal with adversity; embracing change (open to new ideas, learning from mistakes, looking forward)
- Caring about people: we value customers, business partners and employees’ satisfaction and loyalty; recognizing the value of happy employees, knowledge and experience build over time; providing rewarding and enjoyable careers.
Our Objectives
- To offer customized solutions for all tea requirements
- To be the preferred supplier of teas in the region for our market segment
- To be the Centre of knowledge about tea and tea cultures
Our Value Addition Processes
The major processes of the company are: from pre-order samples, the tea tasters assess quality carefully by organoleptic procedures to select the teas on offer. The bulk tea is then Purchased from our network of reliable suppliers, perform quality procedures of raw material, sensory evaluation and analysis for any contaminants. Delivered ingredients are subjected to the most stringent quality control inspection for acceptance/rejection in accordance with our documented set of high standards.
The ingredients are blended using well-guarded secret formulae. The blended products are packed in innovatively designed packages.
OTL uses best practices in planning for purchases of its ingredients for value addition. Suppliers that share the same values with OTL are evaluated and selected. Raw materials are sourced from different regions of the country and in the world taking into account the unique attributes that different geographical regions impact on the qualities of our ingredients. Our special taste of a blend of Teamaster Brand is therefore a combination of the best floral/flavor, strength in taste and color attributes. Value addition processes of blending, packaging, and labeling for final distribution are done under according to customer requirements under strict quality control.
The company’s enterprising spirit of quality and value creation is the cornerstone for delivering the promise to our clients in the local, regional and global markets.